Privacy Policy

Last updated: [July 2026]

At ShopSG.in (“we,” “us,” “our”), your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

By using ShopSG.in, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

a) Information you provide directly:

  • Name, email address, phone number
  • Shipping and billing address
  • Order details (items purchased, size, quantity)
  • Any information shared with us via WhatsApp, email, or contact forms

b) Information collected automatically:

  • IP address, browser type, and device information
  • Pages visited, time spent on site, and referral source (via cookies and analytics tools like Google Analytics)

c) Payment information:

  • We do not store your card, UPI, or net banking details on our servers. Payments are processed securely through third-party payment gateways, who handle this information under their own security and privacy standards.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order confirmations, shipping updates, and support queries
  • Respond to customer service requests via email or WhatsApp
  • Send promotional offers or newsletters (only if you’ve opted in)
  • Improve our website, product range, and customer experience
  • Prevent fraud and ensure the security of our platform

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only with:

  • Shipping/courier partners, to deliver your order
  • Payment processors, to complete transactions securely
  • Government or legal authorities, if required by law

All third parties are expected to handle your data responsibly and only for the purpose it was shared.

4. Cookies

Our website uses cookies to:

  • Remember items in your cart
  • Understand how visitors use our site
  • Improve site performance and personalize your experience

You can disable cookies through your browser settings, though some features of the site may not function properly as a result.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your data, subject to any legal or order-related retention requirements
  • Opt out of promotional emails/newsletters at any time (via the unsubscribe link or by contacting us directly)

To exercise any of these rights, contact us at contact@shopsg.in.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy — including order processing, customer support, legal compliance, and dispute resolution.

8. Children’s Privacy

ShopSG.in is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

ShopSG.in Shop 235/C, Iewduh, Shillong, Meghalaya, 793002

📧 Email: contact@shopsg.in 📞 WhatsApp: +91 7005286700 🕐 Customer Care: Monday – Saturday, 11 AM – 9 PM